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Project Co-Ordinator

Project Co-Ordinator

Glasgow / Scotland
Posted on: February 14, 2020

Job Type – Full time. Monday to Friday, 09:00 – 17:30.

Salary – Negotiable

 

Silver Cloud are Scotland’s fastest growing telecommunications provider. We provide voice and data solutions in all shapes and sizes to customers across almost every sector. We are a major supplier of phone systems, telephone lines, broadband circuits, mobile hardware and SIM cards and are looking for an experienced project co-ordinator to manage installations through the order process from sales to completion. This role involves customer service, resource scheduling, liaising with 3rd parties and some commercial awareness.

 

Key Responsibilities

  • Scheduling of engineering resources for surveys, projects and faults
  • Understanding customer requirements versus what is being delivered & handle any deviations or amendments to in-flight projects in parallel with other activities.
  • Updating internal platforms, systems and third-party portals.
  • Arranging network service installations through 3rd party carriers.
  • Organising kit delivery.
  • Assisting in support tasks where required such as line tests, talking the customer through making changes etc.

Required Skills

  • Excellent communication skills; verbal and written
  • Must be well organised and able to work to deadlines and manage own tasks efficiently
  • Previous telecoms experience desirable but not essential
  • Enthusiastic and willingness to learn and adaptable to change
  • Experience of dealing with customers, internal colleagues and suppliers in relation to progressing and co-ordinating key components of an order
  • A keen eye for detail
  • Ability to work under pressure and multi-task without dropping the ball
  • Be prepared to own an issue and see through to resolution by liaising with internal departments to provide a timely and satisfaction resolution for the customer; being the customer advocate.

Do you want to be a valued member of a fun team? If so send your CV to hello@silvercloudltd.com

 

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0141 552 0000
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