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How to introduce home and remote working – both the slow way and the quick way.

Over recent years we’ve seen a steady increase in both home working and remote working. We’ve looked at the trends driving that, and the advantages, in other blogs. In this one we’ll look at how to introduce them into your organisation. Ideally, it should be a carefully planned process that takes weeks or months, and we’ll look at that first.

 

However, with the current impacts we are seeing from the Coronavirus many organisations are looking to implement these changes as soon as possible. In light of this we have come up with three solutions that you can choose from to make it as easy as possible. Skip down to ‘The quick way’ to see some options that you can introduce almost immediately.

 

The slow way

As with any organisational change, you need to start with people. Do they understand why you’re introducing home or remote working? Do they see how it benefits them? Do they know what’s expected of them? Are line managers comfortable with the new arrangements, and are they clear about how they will do their jobs?

 

All of this requires communication. Lots of it. A clear and well thought-out communication plan can make all the difference between success and failure, because even the best technology can’t help you if people don’t use it properly.

 

The next consideration is security. Part of this is physical — if people are using company computers at home, are those properties secure? If they’re using them in public places, can they be sure that they will never leave them unattended? And if they have sensitive documents at home, how will they dispose of them? Digital security is also key, as internet connections, particularly some public ones, can be highly insecure. You should install anti-virus and firewall software on all work computers, and have a clear policy that they are not to be used for personal purposes.

 

Now we move to the technology. The first step here is to introduce a cloud-based system so that anyone can access your software and data from any location.

 

You’ll need to work out how people will take and transfer calls. Exactly how you do this depends on the precise way you want to work – but there are lots of options, including diverting your landline to mobiles and using a mobile app that lets people transfer calls, dial out from a mobile using the landline number, and so on.

 

The final key area is collaboration. There are dozens of tools on the market, which suit different sorts of work.

 

At Silver Cloud, we can design a complete system that does exactly what your particular organisation needs, and which fits with your structure and your ways of working.

 

 

The quick way

If you don’t have the luxury of time, you can still set up a perfectly adequate system very quickly. In fact, we’ve created three solutions, from a basic one to a very comprehensive set-up, any of which can be installed in a few days.

 

 

Full details of what’s in each solution

 

SOLUTION ONE: MULTI-CALL DIVERSION

Divert calls to more than one number

Send calls to different locations

Give callers options (eg “Press 1 for sales, 2 for service”)

Short-term contract (min 3 months)

Call Analytics

Web based portal for full call control

Manage call business continuity plans

Voicemail to email

No changes to phone system required

  

SOLUTION TWO: MULTI-CALL DIVERSION + MOBILE APPS

Divert calls to more than one number

Send calls to different locations

Give callers options (eg “Press 1 for sales, 2 for service”)

Short-term contract (min 3 months)

Call Analytics

Web based portal for full call control

Make and transfer calls to colleagues

Manage call business continuity plans

Voicemail to email

No changes to phone system required

Dial from mobile app presenting your office number

 

 

 SOLUTION THREE: MULTI-CALL DIVERSION + MOBILE APPS+SOFTPHONE+COLLABORATION

Divert calls to more than one number

Send calls to different locations

Give callers options (eg “Press 1 for sales, 2 for service”.)

Short-term contract (min 3 months)

Call Analytics

Web based portal for full call control

Make and transfer calls to colleagues

Manage call business continuity plans

Voicemail to email

No changes to phone system required

Dial from mobile app presenting your office number

Softphone

Video Conferencing (up to 20 participants)

Screen sharing

Call Conferencing

Instant messaging

Presence (see if someone is busy before you call/transfer to them)

Call Recording

 

A note about lines

Extra costs may apply if you divert calls from existing PSTN, ISDN or SIP lines. If we don’t own the lines, you’ll have to contact your service provider to set up a divert. It may charge for this. If you have more than one site or number that needs diverts, further costs will apply. Please speak to our service team about pricing.

 

Need to speed up your internet connection?

If anyone’s home internet connection isn’t fast enough, we can supply 4G and 5G routers, with next day delivery. And for anyone working where there is no fixed internet connection, we can enable internet access through mobile devices using the 4G network.

 

Want to know more?

Get in touch with us at here. We’re always keen to talk.